WHERE IS THA DRESSING LOCATED?
THA Dressing headquarters are located in Redwood City, California, United States.
HOW DO I PLACE AN ORDER?
You may place an order on our website by following these steps below.
- Select your size and add an item to your cart by clicking “Add to Cart” button on the item’s page.
- Click on “Cart” button at the top right corner of the website to review your cart or add notes.
- If you review your cart, click on “Checkout” button, and follow the instructions until your order has been confirmed. You will receive a confirmation email with your order information when you place an order.
You can also order through our Instagram/Facebook Shop.
ARE ALL ITEMS ON THE WEBSITE READY TO SHIP?
Most of our small size products are ready to ship. Bigger sizes are usually custom made. So, please contact us if you need additional information.
HOW LONG DOES IT TAKE TO RECEIVE THE ORDER?
If we have the dress ready to ship, we are able to deliver in 3-4 business days with standard shipping options. If it needs to be made, preparation and delivery takes 10-14 days after you place an order.
CAN I EXPEDITE MY ORDER?
Yes. We have express shipping options including “Next Day (Overnight) Service”. Please contact us before placing an order to learn more about expedited process.
CAN I PLACE AN ORDER OUTSIDE OF THE UNITED STATED?
Yes, definitely! We proudly offer international deliveries. We use DHL, FedEx and UPS shipping and deliver the dresses in a few days.
HOW DO I KNOW ABOUT SHIPPING FEES?
Shipping is free within the US. To see the shipping rate for your country please visit our shipping rates to see detailed information about shipping fees.
DO I NEED TO CREATE AN ACCOUNT TO BE ABLE TO PLACE AN ORDER?
You are not required to create an account to place an order. But we strongly recommend you create an account to receive our exclusive offers and newsletter. Besides that, you can save your account information and expedite your ordering process for your next purchases.
HOW DO I CHECK MY ORDER STATUS?
WHAT IS YOUR RETURN, EXCHANGE, AND REFUND POLICY?
We accept returns within 30 days after the delivery date. To see more information about return/exchange and refund policy please go to our Return, Exchange, and Refund policy page.
DO YOU MAKE CUSTOM DESIGNS?
Currently, we only customize sizes. We do not make custom designs.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Mastercard, Visa, Discover, Amex, PayPal, Google Pay, Apple Pay and Meta Pay. We also accept Zelle, Venmo or Bank Transfers. Your credit and debit card information are not stored, and we do not see them.
HOW DO YOUR SIZES RUN?
They are true to size. For example, if your daughter is 1 year old you can select 1Y on product page. Before placing an order, please see our size guide and find the best size for her. If you think your daughter will not fit any of those sizes, please contact us and we will make it custom size for her.
CAN TWO DISCOUNT CODES BE USED AT THE SAME ORDER?
You can only use one discount code at the same order.
CAN I MODIFY OR CANCEL MY ORDER AFTER IT HAS BEEN PLACED?
We are trying to provide you the best customer service experience. If the order is already shipped it cannot be cancelled or modified. If the order is not processed and ready yet you can contact us to ask for cancellation or modification.
WILL I GET NOTIFIED WHEN ORDER IS SHIPPED?
Yes, you will receive an email/text about your tracking information.