Frequently Asked Questions
WHERE IS THA DRESSING LOCATED?
THA Dressing headquarters are located in Lafayette, California, United States.
HOW DO I PLACE AN ORDER?
You may place an order on our website by following these steps below.
- Select your size and add an item to your cart by clicking “Add to Cart” button on the item’s page.
- Click on “Cart” button at the top right corner of the website to review your cart or add notes.
- If you review your cart, click on “Checkout” button, and follow the instructions until your order has been confirmed. You will receive a confirmation email with your order information when you place an order.
You can also order through our Instagram/Facebook Shop.
ARE ALL ITEMS ON THE WEBSITE READY TO SHIP?
Yes, all of our products are ready to ship.
HOW LONG DOES IT TAKE TO RECEIVE THE ORDER?
Orders ship the next business day from Lafayette, California and arrive within 1–3 business days in the US with standard shipping.
DO YOU SHIP INTERNATIONALLY?
We currently ship within the United States only.
CAN I EXPEDITE MY ORDER?
We have express shipping options including “Next Day Service”. You can see them at checkout and upgrade the shipping service.
HOW DO I KNOW ABOUT SHIPPING FEES?
Standard shipping within the US is free on orders over $50 ($14.99 for orders under $50). We have express shipping options including “Next Day Service”. You can see them at checkout and upgrade the shipping service.
DO I NEED TO CREATE AN ACCOUNT TO BE ABLE TO PLACE AN ORDER?
You are not required to create an account to place an order. But we strongly recommend you create an account to receive our exclusive offers and newsletter. Besides that, you can save your account information and expedite your ordering process for your next purchases.
HOW DO I CHECK MY ORDER STATUS?
You can click here to see status of your order. You can also contact with us about your order status.
WHAT IS YOUR RETURN, EXCHANGE, AND REFUND POLICY?
We accept returns within 30 days after the delivery date. To see more information about return/exchange and refund policy please go to our Return, Exchange, and Refund policy page.
DO YOU MAKE CUSTOM DESIGNS?
We do not make custom designs.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Mastercard, Visa, Discover, Amex, PayPal, Google Pay, Apple Pay and Meta Pay. We also accept Zelle, Venmo or Bank Transfers. Your credit and debit card information are not stored, and we do not see them.
HOW DO YOUR SIZES RUN?
Our sizes are based on age. For example, if your daughter is 1 year old you can select 1Y on the product page. Before placing an order, please check the measurements in our size guide. If you are not sure which size to choose, please contact us with her height, chest and waist measurements and we will help you find the best size.
CAN TWO DISCOUNT CODES BE USED AT THE SAME ORDER?
You can only use one discount code at the same order.
CAN I MODIFY OR CANCEL MY ORDER AFTER IT HAS BEEN PLACED?
We are trying to provide you the best customer service experience. If the order is already shipped it cannot be cancelled or modified. If the order is not processed and ready yet you can contact us to ask for cancellation or modification.
WILL I GET NOTIFIED WHEN ORDER IS SHIPPED?
Yes, you will receive an email/text about your tracking information.